Outlook will not update automatically

Hi, Outlook won't update shared mailboxes for all our users. Except if we disable cache mode for these shared mailboxes. Thank You, Best regards,. How is your shared mailbox configured in your Outlook? Auto mapped or as a second Exchange account in the Outlook profile? By "disable cache mode for these shared mailboxes", do you mean unticking the checkbox of "Download Shared Folders" in "Account Settings" dialog? Also, on one of the problematic Outlook client, try to re-create a new.

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff microsoft. Check your exchange server for event viewer errors - do these mailboxes have more than folders?

Outlook performance issues when there are too many items or folders in a Cached mode. We are also have same exact issue. Inbox or other folders are not updated with new mails or moved emails in auto-mapped shared folders in Exchange Online environment. To test I have added the shared mailbox as secondary mailbox in Outlook profile, new emails are updated. But that is not a solution to back in I have the same issue. But it will take a long time to recreate OST file if user's mailbox is big, and we don't want to recreate so often.

If we keep as online mode for a while and switch to cached mode, does it trigger to full update OST file? I ended up with user's mailbox is cached mode, but shared mailbox is online mode by adding the registry settings.

We are having the same problem and it's causing major issues between management and their assisting staff - in one case it caused a significant HR issue before I was alerted to resolve it. I'm a member of the Desktop Support team in my company and we're having the same problem with all of our shared mailboxes. Hitting the Update Folder button updates the shared mailboxes, but of course it's not a long-term solution.

I tried all the possible fixes below to no joy. We are having the same issue in our environment after upgrading to Exchange and converting our mailboxes to shared mailbox. It happens only on shared mailbox where user id is by default disabled on AD. Let me know if this works guys as it has worked for me. Re-open Outlook once you've done the above and send a test email to the shared mailbox in question. Office Office Exchange Server. Not an IT pro?

Thanks for your understanding and support. Office Office Exchange Server. Not an IT pro? Resources for IT Professionals. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Labels: Labels: Office Outlook. Tags: Outlook. Thuyavan Ganesan. Hi try to turn off Cached Exchange Mode, please perform the following steps: 1. Click the Office account, and then click Change.

Exit, and then restart Outlook. Murray Wall. Yep, I think we need more info. Preview file. My solution might be too simple for the problems mentioned. However, here is what I did. Went to Start Box and entered Task Manager 2. Selected Task Manager app shown.

Selected Outlook from the running apps shown 4. Entered Quit Outlook 5. Restarted Outlook That fixed my problem. How can I find it? I think it is more indicator than setting. If you disconnect from the internet look in the ribbon at the top of the screen on the right side. You should see the offline indicator. Since my user never had any issues, I concluded the above fix might be the most plausible one. I went through the various steps Rob42 indicated, and the problem disappeard.

I did this and now I can't open the PC app at all because it can no longer find the files. None of those fixes worked for me. After 24 hours, I realized my inbox had stopped updating after I had a large file 40Mb undelivered.

I deleted the returned email and Hey Presto!